developer toolbox

http://doc.openerp.com/v5.0/book/2/2_4_Leads/2_4_Opportunities.html

http://www.openerp.com/node/493

Lead Automation with OpenERP Campaign Module.

It becomes quite difficult for a marketer if he/she couldn't integrate their marketing plan in their CRM software. The situation is a potential deadlock and is similar to a chess player unable to visualize the steps ahead of his/her game. Every marketer wants his marketing program to be feeded into his CRM which in turn guides him with passing time.

Marketing Campaigns are one of the most effective methods whereby one can sequence a chain of activities on his new or modified product/service. Marketing Campaign confronts every customer with a proposal and based on the response he presents, we trigger the next chain of events. Unlike traditional methods of marketing where key success factors were Reach and Gross Audience, a well researched and defined marketing campaign emphasizes on direct communication with prospective customers leading to a higher ratio of response rate.

http://www.openerp.com/forum/topic6777.html

VOIP (Asterisk) based call center using Ajax push?

http://astercc.org

http://contactq.org/index.php

http://wiki.contactq.org/index.php/User

Contactq Applications¶

ACD

Advanced inbound call queueing and distribution.

Agent Manager

Management of call centre agents for the ACD and Dialler applications.

IVR

Comprehensive automated call handling services.

Dialler

Multi-mode, automated outbound dialling - in a future release.

Gateways¶

Media Gateway

Manages TDM and IP based telephony interfaces, providing signalling and media termination.

• Mail Gateway

Provides interfaces to email services.

• Service Gateway

Provides interfaces to dynamically configured services including HTTP.

User Interfaces¶

Web Administration

PHP based configuration and system management tool.

Request Response API

Support for call centre agent, management and supervisor applications.

Historical Reporting

Detailed CDR output with archiving and extensible reporting interface.

Statistics

Real time data feed for Wallboard style displays. e.g. web / AJAX

Status

Real time data feed for live monitoring tools

Call Flow Editor

Call flow editor to simplify the generating / maintaining application scripts for ACD and IVR call behaviour and advanced media management.

http://www.3cx.com/VOIP/voip-phone.html

http://www.safisystems.com/p/screencasts

https://launchpad.net/~cavedon/+archive/qutecom

http://en.wikipedia.org/wiki/Comparison_of_VoIP_software

http://icanblink.com/download.phtml

deb http://ag-projects.com/ubuntu lucid main

http://www.voipoint.eu/catalogus/ip-softpbx-hardware/sangoma/digitale-spraakdata-adapters/a500-serie

http://wiki.sangoma.com/sangoma-wanpipe-smg-asterisk-bri-installation

instalirao/testirao sinoć blink radi odlično qt4/python

linux klijenti:

blink - ima echo, veliko zauzeće cpu

linphone - periodično tr, tr, tr ...

epiphany - isto ko i linphone

sflphone - test bjasko - loše

twinkle - old (nema pulse podršku)

http://doc.openerp.com/v6.0/book/2/2_5_CRM/2_5_CRM_profiling.html

To use the profiling system you will need to install OpenERP’s crm_profiling module. It is part of the core OpenERP system in version 6.0.0 so you do not have to download it separately from extra-addons.

http://doc.openerp.com/v6.0/technical_guide/crm_profiling.html#module-crm_profiling

This module allows users to perform segmentation within partners.
It uses the profiles criteria from the earlier segmentation module and improve it. Thanks to the new concept of questionnaire. You can now regroup questions into a questionnaire and directly use it on a partner.

It also has been merged with the earlier CRM & SRM segmentation tool because they were overlapping.

The menu items related are in "CRM & SRM\Configuration\Segmentations" 

* Note: this module is not compatible with the module segmentation, since it's the same which has been renamed.